Delivery of typical Sicilian products throughout Europe

Our terms and conditions of delivery

Sfoodelivery

Sfoodelivery is the shipping service integrated into the sicilianfoodshop.com platform, designed to maximize the goal of the short supply chain, minimizing delivery times. A service that takes care of guaranteeing and managing all shipments between the producer and the final consumer with the aim of shortening delivery times to a minimum, in compliance with the short supply chain, bringing strictly Sicilian products to your table that are always fresh and genuine.

To achieve this goal, shipments must strictly depart from the warehouses of our suppliers, scattered throughout Sicily. Therefore, shipments from different suppliers cannot be combined.

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Couriers and Shipping costs:

The system offers an estimate of the shipping cost on each product page, just enter the country of destination.

For total clarity and shopping certainty, start adding the products to the cart and register your shipping address, the system will automatically calculate the actual shipping costs to be paid, divided by warehouse, and you will see them displayed in the cart.

For international shipments, we entrust your orders only to FedEx.

Variable costs based on the weight of the order and the delivery area, starting from €23.00

Attention: Since we are a VAT exempt company, all shipments regardless of whether they are EU or NON-EU subjects such as (Switzerland, United Kingdom, etc.) will be invoiced with VAT exemption as required by current legislation. At Customs, before the goods arrive at their destination, the individual non-European countries may ask you to pay the VAT not paid in Italy and any customs duties on imports specifically established by each individual country for the different types of products entering their territory.

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For the delicate shipment of Sicilian wines throughout Europe, we have decided to adopt the polystyrene wine cellar.

The polystyrene wine cellar is the best known “historic” bottle packaging. Ideal for shipping the precious bottles of Sicilian wines. Six bottles can be shipped at the same time in total safety by inserting the cellar inside its special cardboard box. Its advantage is that it adapts to various formats such as oils, wine, sparkling wine, beer, and guarantees maximum protection against sudden changes in temperature and accidental falls.

Another very valid and safe system are the reinforced cardboard safety boxes for shipping bottles.

 

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Guaranteed departure on Monday and Tuesday.

Regardless of your delivery choices, we have decided to start orders on Monday and/or Tuesday of each week or to avoid long stops of the goods in the courier's warehouses during the weekends.

Order Processing:

For orders placed after 6pm Monday to Friday, we process orders on Saturday and your shipments depart the following Monday.

For orders placed from Saturday to Monday before 18:00, we process the orders on the same Monday and your shipments leave on Tuesday.

Departures always take place from the warehouse of our suppliers. Precisely for this choice, it is necessary to process unique shipments for each warehouse. So if you place an order from multiple suppliers, we inevitably have to process multiple shipments.

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Shipping Guarantee:

Our first goal is to make you enjoy healthy and good Sicilian products, and to do this we are committed to getting the products to your home in excellent condition! Our priority is to safeguard the product by guaranteeing its perfect conservation throughout the journey. We pack our products artfully using materials designed and reinforced for transport, and for this we have chosen the best materials on the market. For our boxes and packaging materials, we have chosen a high quality Italian manufacturer. The goods travel at our risk, in case of damage we ask you to accept the parcels with reserve.

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Right of withdrawal:

Pursuant to art. 59 Legislative Decree 21/2014 the right of withdrawal is excluded in the following cases:

• - order of Products made to measure or clearly personalized;

• - ordering Products that are liable to deteriorate or expire rapidly;

• - order of sealed Products which do not lend themselves to being returned for hygienic or health protection reasons, or which have been opened after delivery.

With reference to the cases of exclusion of the withdrawal listed above, the Customer, in particular, is informed and accepts that the Products that "risk to deteriorate or expire rapidly" include both food products (including wines, spirits and beverages), as the characteristics and qualities of these types of products are subject to alteration also as a result of inappropriate storage.

Therefore, for hygienic and customer protection reasons, the right of withdrawal is not applicable for food products (including wines, spirits and beverages), but is only applicable for products purchased on the site which can be returned to their respective suppliers and on the market without endangering consumers' health (such as books, gadgets, kitchen utensils, etc.).