Item: Standard delivery of typical Sicilian products throughout Europe
Author: Mariano Macaluso

Standard delivery of typical Sicilian products throughout Europe

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Delivers typical Sicilian products throughout Europe

Our standard delivery terms and conditions, valid for all products that do not require refrigeration.

Sfoodelivery

The Sfoodelivery is the shipping service integrated into the sicilianfoodshop.com platform, designed to maximize the objective of the short supply chain, minimizing delivery times. A service that guarantees and manages all shipments between the producer and the final consumer with the aim of shortening delivery times to a minimum, respecting the short supply chain, bringing always fresh and genuine, strictly Sicilian products to your table.

To achieve this objective, shipments must strictly start from the warehouses of our suppliers, scattered throughout Sicily. Therefore shipments from different suppliers cannot be cumulated.

Couriers and shipping costs:

For shipments to Italy we rely on UPS, Bartolini or Poste Italiane.

Variable costs based on the weight of the order and the delivery area, starting from €9.00

Based on our experiences with the various couriers, we take on the burden of choosing the best courier for you based on the delivery area.

For total clarity and certainty of the expense, start inserting the products into the cart and register your shipping address, the system will automatically calculate the actual shipping costs to be paid, divided by warehouse, and you will see them displayed in the cart.

For international shipments we entrust your orders to UPS and/or FedEx as they are the most reliable couriers.

Variable costs based on the weight of the order and the delivery area, starting from €12.00

Attention: Since we are a VAT exempt company, all shipments regardless of whether they are EU or NON-EU subjects such as (Switzerland, United Kingdom, etc.) will be invoiced with VAT exemption as required by current legislation. At Customs, before the goods arrive at their destination, individual non-European states may ask you to pay the VAT not paid in Italy and any customs duties on imports established specifically by each individual state for the different types of products entering their territory.

Wine shipping

Guaranteed departure Monday and Tuesday.

Regardless of your delivery choices, we have decided to send orders on Monday and/or Tuesday of each week in order to avoid long stops of the goods in the courier's warehouses during the weekends.

Order Processing:

For orders placed from Monday after 6pm to Friday, we process orders on Saturday and your shipments leave the following Monday.

For orders placed Saturday to Monday by 6pm, we process orders on the same Monday and your shipments leave on Tuesday.

Departures always take place from our suppliers' warehouses. Precisely for this choice it is necessary to process unique shipments for each warehouse. So if you place an order from multiple suppliers we inevitably have to process multiple shipments.

Shipping Guarantee:

Our first objective is to make you enjoy unique, healthy and good Sicilian products and to do this we are committed to ensuring that the products arrive at your home in excellent condition! Our priority is to safeguard the product by ensuring its perfect conservation throughout the duration of the journey. We therefore package your products expertly using materials designed and reinforced for transport and for this reason we have chosen the best materials on the market. For our boxes and packaging materials we have chosen a high-quality Italian manufacturer.

Shipping responsibility

Regardless of all our best choices, the best packaging, the best shipping company and the pick-up day for delivery during the week, once we have entrusted the goods to the courier we are technically no longer responsible for them but we always purchase shipments with responsibility. It means that in the event of loss or damage caused by the courier, the transport company reimburses us in full, as has already happened, the cost of the product and shipping. In this case we just ask you to wait for the refund procedure to be completed and we will send your goods back to you.

In case of loss of a package:

Usually the message arrives that the package is delayed. Don't worry, it can happen, but if it continues to delay, contact our customer support immediately, the package has probably been lost and therefore our support will work immediately to accept what happened and request a refund if necessary.

In case of damage to the contents:

If unfortunately the goods arrive damaged due to the fault of the courier, what should be done? In order to claim damage from the courier it is necessary to create photographic documentation to demonstrate the damage.

Take photos of the package from different angles, also framing the label.
Take more photos of the inside of the package with the damaged goods, so that the damage can be clearly seen.

Without this photographic evidence, the insurance is worthless and we cannot claim the damage.

In any case, our customer support will always try to recover the lost or damaged goods and immediately after the investigation and the entire refund procedure, we will send the goods back.

Afterthought:

If after this negative experience, certainly frustrating due to the malfunctioning of the couriers, you would like to ask us for a full refund of the order I could understand. But in this specific case we cannot refund as the loss or damage is not our fault, but rather the courier's.

In any case, our customer support will always try to recover lost or damaged goods (with the exclusion of fresh and frozen products), immediately after the assessment and the entire refund procedure, we will send the goods back.

So please be very CAREFUL, upon receipt of the parcels always check the external condition of the boxes and if necessary accept delivery with reservations.

Right of withdrawal:

Pursuant to art. 59 Legislative Decree 21/2014 the right of withdrawal is excluded in the following cases:

- order of Products made to measure or clearly personalized;
- order of Products that risk deteriorating or expiring rapidly;
- order of sealed Products that are not suitable for return for hygienic or health protection reasons or which have been opened after delivery.

With reference to the cases of exclusion of withdrawal listed above, the Customer, in particular, is informed and accepts that the Products that "risk deteriorating or expiring rapidly" include all food products (including wines, spirits and drinks), as the characteristics and qualities of these types of products are subject to alteration also as a result of inappropriate storage.

Therefore, for hygienic and customer protection reasons, the right of withdrawal is not applicable for food products (including wines, spirits and drinks), but is applicable only for products purchased on the site which can be returned to the respective suppliers and returned. on the market without dangers to the health of consumers (such as books, gadgets, kitchen utensils, etc.).

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