Terms and conditions
TERMS AND CONDITIONS OF PURCHASE
(pursuant to Chapter I, title 3, part 3, of Legislative Decree 206/2005 and subsequent amendments and additions)
Introduction and effectiveness of the General Conditions
These general conditions of sale (hereinafter, "General Conditions") have as their object the regulation of the purchase of products and services, carried out remotely and made available, via the internet, from the site www.sicilianfoodshop.com (hereinafter, the "Site") in compliance with the Italian legislation referred to in Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, the "Consumer Code").
Sicilian Food Shop is an online shop created and managed by Bloweb di Mariano Macaluso, with registered office in Palermo - Capaci, via Primo Carnera, 2 - VAT number 06636120823, it is the owner of the “SicilianFoodShop” trademark and the portal www.sicilianfoodshop.com.
The consumer who accesses the Site to make purchases (hereinafter "Customer") is required, before sending the order, to carefully read these General Conditions, which have been made available to him on the Site and which will be available at any moment by the Customer also through the link contained in the confirmation email of each order to allow it to be reproduced and stored.
The Products displayed on the sicilianfoodshop.com site are marketed by Bloweb.
Bloweb is solely responsible for managing refunds and chargebacks in cases where they are legitimately requested.
All information relating to the Products is indicated on the specific product page.
The sales contract stipulated between Bloweb and the User is understood to be concluded with the acceptance - even if only partial - of the order by Bloweb. Acceptance is considered tacit, unless otherwise communicated to the User in any manner.
By placing an order on sicilianfoodshop.com/, the User declares to have read and fully accept the conditions transcribed below:
Prices, descriptions and availability of the Products are specified in the respective sections of the sicilianfoodshop.com/ website and are subject to change without notice.
Although the Products are presented with the greatest possible accuracy, the representation by means of photos, images, colors, sounds or any other means is intended as a mere reference and does not imply any guarantee regarding the characteristics of the Product purchased.
The technical information included in the sicilianfoodshop.com site are provided directly by the producers, but verified and re-edited by Bloweb through the creation of texts, images and videos to maximize their accuracy. Bloweb therefore assumes responsibility for the veracity of the products, in case of errors, inaccuracies or inaccuracies in the technical data sheets and reserves the right to modify / adapt product information even without any prior notice.
The characteristics of the selected Product will be specified during the purchase procedure.
Availability of Products
Each Product is accompanied by an information page that illustrates its main characteristics ("Product Page"). Since these are artisanal and non-artisan products, there will possibly be a special section within the Product Page containing information about the production times of the Product.
In the event that a product is not fully or partially available, Bloweb will promptly notify the User. The notification of availability does not in any case represent a contractual obligation. Orders from Users are fulfilled within the limits of the quantity of Products available. In the event that the ordered Product is not actually available, Bloweb undertakes to provide information about the time required for the delivery of the ordered Product and, at the request of the User, to return any sums advanced. Any right of the User to compensation for damages or compensation is expressly excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order, or by delivery delays. .
In the case of artisanal products, if the production times of the Product are longer than that indicated by Bloweb, the same will immediately communicate the new deadline to the buyer user through the special messaging system of the Platform. The purchasing user will decide, giving evidence to Bloweb, if:
Accept the new delivery terms;
Accept any production of a different Product, of equivalent or greater value, upon payment, in the latter case, of the difference, and upon express acceptance by the user.
ask for the termination of the contract and therefore the full refund of the amount paid for the product.
Each phase, from the choice of the product to the placing of the order, is part of the purchase procedure. The purchase procedure includes the following steps:
Users are asked to choose the desired Product, to make it appear in the purchase selection, indicating, where possible, quantities and specific characteristics.
Users can check their choice, modify, add or remove articles.
Users will be asked to specify their billing address, contact details and a means of payment of their choice.
In the event that the purchase involves the delivery of a Product, it may be necessary for Users to indicate a shipping address.
During the purchase procedure, Users can, at any time, modify, correct or replace the information provided or cancel the purchase procedure altogether without any consequence.
After providing all the required information, Users are asked to carefully check the order and can then proceed to checkout.
To place the order, Users are required to accept these Terms and Conditions and to use the respective button or mechanism on www.sicilianfoodshop.com, thereby, undertaking to pay the agreed price.
Sending the order
L’sending the order involves the following:
The sending of the order by the User determines the conclusion of the contract and gives rise to the User the obligation to pay the price, taxes and any additional charges and expenses, as specified on the order page.
In the event that the purchased Product requires an active contribution from the User, such as the provision of information or personal data, specifications or special requests, the forwarding of the order also constitutes an obligation for the User to collaborate. Consequently.
Once the order has been sent, a confirmation of receipt of the order will be sent to the Users.
All notifications relating to the purchase procedure described above will be sent to the e-mail address provided by the User.
All the prices of the Products published on the Site are in Euros or in other foreign currencies and are to be considered inclusive of VAT. Shipping costs are explicitly indicated for each product before purchase and are also to be considered inclusive of VAT. In the event that a Product is offered on the Site at a discounted price, the Site will indicate: the full reference price against which the discount is calculated.
During the purchase process and before placing the order, Users are duly informed of all commissions, taxes and costs (including any shipping costs) that will be charged to them.
The details of the accepted means of payment are highlighted during the purchase procedure.
Payment for products through the Site can be made by credit card (VISA, Mastercard, Maestro or AmericanExpress) or other local systems. The payment system used by sicilianfoodshop, for an efficient and secure management of online payments, is provided by the company PAYPAL.
All communications between the customer's browser and the servers are encrypted using the SSL (Secure Socket Layer) security protocol. In this way, all data, in particular the credit card number, are rendered illegible during all stages of the purchase, guaranteeing secure and confidential communication.
In the case of a Mixed Order, (Products present in different warehouses), although the cart is unique, there are, for all purposes, even by law, distinct orders grouped by Warehouse. The order confirmation of orders containing multiple products will be unique, but will contain as many parts as there are products sold, with separate indication in reference to each of them.
The User agrees to receive invoices and credits exclusively in electronic format. Purchase invoices will be issued only on request, to be explicitly sent during the order checkout. For the issuance of the invoice or the tax receipt, the information provided by the User at the time of the order will prevail. The fiscal document will be sent by Bloweb electronically. No changes will be possible after the issuance of the tax document (invoice or receipt). The User is required to carefully check the data entered at the time of ordering and registration, because these will be used for accounting records. The user undertakes to keep Bloweb harmless and indemnified from any damage it may derive, including any penalties, in the event that the data provided by the User through the Site for issuing the invoice are not true.
Retention of title
Until Bloweb has received payment of the full purchase price, the User does not acquire ownership of the Products ordered.
Reservation of rights of use
Until Bloweb has received payment of the full purchase price, the User does not purchase the rights to use the Products ordered.
You can view the transport costs on the cart page after adding the products you want to purchase.
Shipping is subject to a fee and, unless otherwise specified, is the responsibility of the User. The amount of delivery costs is calculated on the basis of the total of the cart. For shipments outside the national territory, it is possible to check them after adding the complete address in the phase just before entering the payment data.
The products purchased on the Site will be delivered to the address indicated by the User during the purchase procedure. The products leave the manufacturer's warehouse within a maximum of 24 hours from the date of purchase and will reach the User's home within 48/72 hours. The order fulfillment times are provided purely as an indication, they do not in any case represent a contractual obligation, and may lengthen depending on the number of requests. In case of absence of the User at the time of delivery, a notice will be left and the User must personally contact the courier as soon as possible in order to agree on the delivery methods. No responsibility can be attributed to Bloweb. in case of delay in the order or delivery of the order (Article 1510 of the Italian Civil Code).
Receipt of the goods
Upon delivery of the goods by the courier, the User is required to check:
the number of packages delivered corresponds to what is indicated on the transport document
- the packaging is intact, not damaged, wet or otherwise altered, even in the closing materials.
Any report beyond the aforementioned terms and / or through different means than indicated above, will not be taken into consideration. For each declaration, the User assumes full responsibility for what is declared.
Once the courier's document has been signed, the User will not be able to make any objection about the external characteristics of what was delivered and the number of packages received.
The Manufacturer or Bloweb are not liable in any way for any delivery errors resulting from inaccuracies or omissions committed by the User in completing the purchase order, nor for any damage or delays occurring after delivery to the courier if the latter is been appointed by the User.
The user is required to report any particular characteristics relating to the place of delivery of the Product and / or its location, by inserting a note to the order, in the space made available to him at the end of the purchase process and before sending. of the order. In the event that he does not provide such information or provides incorrect information, the User will be responsible for any additional costs that Bloweb must bear to complete the delivery of the Product.
I buy alcoholic and hard alcoholic products
Products such as spirits, bitters, beer and all those that are part of the alcoholic and hard alcohol categories are intended for sale exclusively to an adult audience over the age of 18.
Provision of services
The purchased service will be performed or made available within the times indicated on sicilianfoodshop.com or in the manner communicated before placing the order.
Right of withdrawal
Conformément à l'art. 59 Décret législatif 21/2014 le droit de rétractation est exclu dans les cas suivants :
- commande de Produits sur mesure ou nettement personnalisés ;
- commander des Produits susceptibles de se détériorer ou de se périmer rapidement ;
- commande de Produits scellés qui ne se prêtent pas à un retour pour des raisons d'hygiène ou de protection de la santé ou qui ont été ouverts après livraison.
En référence aux cas d'exclusion de la rétractation énumérés ci-dessus, le Client, notamment, est informé et accepte que les Produits "risquant de se détériorer ou de se périmer rapidement" comprennent aussi bien les produits alimentaires (y compris les vins, spiritueux et boissons), que les les caractéristiques et les qualités de ces types de produits sont sujettes à altération également en raison d'un stockage inapproprié.
Par conséquent, pour des raisons d'hygiène et de protection du client, le droit de rétractation n'est pas applicable pour les produits alimentaires (y compris les vins, spiritueux et boissons), mais n'est applicable que pour les produits achetés sur le site qui peuvent être retournés à leurs fournisseurs respectifs et sur le marché. sans mettre en danger la santé des consommateurs (tels que livres, gadgets, ustensiles de cuisine, etc.).
The conditions contained in the site may be modified without prior notice and will be valid from the date of publication on the website www.sicilianfoodshop.com
If any of the provisions of these Terms should be or become null or ineffective under the applicable law, the nullity or ineffectiveness of this provision does not cause the remaining provisions to be ineffective, which therefore remain valid and effective.
These "Terms and Conditions of Sale" are governed by Italian law.
The exclusive jurisdiction to hear any dispute arising from or in connection with the Terms and Conditions rests with the judge of the place where Bloweb is established, as indicated in the relevant section of this document.
Online dispute resolution for Consumer Users
The Consumer User residing in Europe must be aware of the fact that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the Consumer User to resolve in a non-judicial way any dispute relating to and / or deriving from contracts for the sale of goods and the supply of services stipulated online. Consequently, the Consumer User can use this platform for the resolution of any dispute arising from the contract stipulated online. The platform is available at the following address: https://ec.europa.eu/consumers/odr/.