TERMS AND CONDITIONS OF PURCHASE

General conditions
(pursuant to Chapter I, title 3, part 3, of Legislative Decree 206/2005 and subsequent amendments and additions)

Introduction and effectiveness of the General Conditions
These general conditions of sale (hereinafter, " General Conditions ") have as their object the regulation of the purchase of products and services, carried out remotely and made available, via the Internet, from the website www.sicilianfoodshop.com (hereinafter , the " Site ") in compliance with Italian legislation pursuant to Legislative Decree 206/2005 and subsequent amendments and additions (hereinafter, " Consumer Code ").

Sicilian Food Shop is an online shop created and managed by Bloweb of Mariano Macaluso, with registered office in Palermo - Capaci, via Primo Carnera, 2 - VAT number 06636120823 and is the owner of the “SicilianFoodShop” brand and of the portal www.sicilianfoodshop.com.

The consumer who accesses the Site to make purchases (hereinafter " Customer ") is required, before sending the order, to carefully read these General Conditions, which have been made available to him on the Site and which will be consultable at any time. moment by the Customer also through the link contained in the confirmation email of each order to allow its reproduction and storage.

The products displayed on the sicilianfoodshop.com website are marketed by Bloweb.

Bloweb is solely responsible for managing refunds and chargebacks in cases where they are legitimately requested.

All information relating to the Products is indicated on the specific product page.

The sales contract stipulated between Bloweb and the User is considered concluded with the acceptance - even if only partial - of the order by Bloweb. Acceptance is considered tacit, unless otherwise communicated to the User in any way.

By placing an order on sicilianfoodshop.com/, the User declares to have read and fully accepted the conditions transcribed below:

Product Description

Prices, descriptions and availability of the Products are specified in the respective sections of the sicilianfoodshop.com/ website and are subject to change without notice.

Although the Products are presented with the greatest possible accuracy, representation through photos, images, colors, sounds or any other means is intended as a mere reference and does not imply any guarantee regarding the characteristics of the Product purchased.

The technical information included on the sicilianfoodshop.com website is provided directly by the producers, but verified and re-edited by Bloweb through the creation of texts, images and videos to maximize their correctness. Bloweb therefore assumes responsibility for the truthfulness of the products, in case of errors, inaccuracies or inaccuracies in the technical data sheets and reserves the right to modify/adapt the product information even without any notice.

The characteristics of the selected Product will be specified during the purchase procedure.

Product Availability

Each Product is accompanied by an information page that illustrates its main characteristics ("Product Page"). Since these are artisanal and non-artisanal products, there will possibly be a special section on the Product Page containing information about the production times of the Product.

In the event that a product is not fully or partially available, Bloweb will promptly notify the User. Reporting availability does not in any case represent a contractual obligation. Users' orders are fulfilled within the limits of the quantity of Products available. In the event that the ordered Product is not actually available, Bloweb undertakes to provide information regarding the times necessary for delivery of the ordered Product and, upon request of the User, to return any sums paid in advance. Any right of the User to compensation for damages or compensation is expressly excluded, as well as any contractual or non-contractual liability for direct or indirect damage to people and/or things, caused by non-acceptance, even partial, of an order, or by delivery delays. .

In the case of artisanal products, if the production times of the Product are longer than indicated by Bloweb, Bloweb will immediately communicate the new deadline to the purchasing user via the appropriate messaging system of the Platform. The purchasing user will decide, giving evidence to Bloweb, whether:

• Accept the new delivery terms;

• Accept the possible production of a different Product, of equivalent or greater value, subject to payment, in the latter case, of the difference, and subject to express acceptance by the user.

• ask for the termination of the contract and therefore a total refund of the amount paid for the product.

Purchase procedure

Each phase, from choosing the product to placing the order, is part of the purchasing procedure. The purchase procedure includes the following steps:

• Users are asked to choose the desired Product, to have it appear in the purchase selection, indicating, where possible, specific quantities and characteristics.

• Users can check their choice, edit, add or remove items.

• Users will be asked to specify their billing address, contact details and a payment method of their choice.

• In the event that the purchase involves the delivery of a Product, it may be necessary for Users to indicate a shipping address.

• During the purchase process, Users can, at any time, modify, correct or replace the information provided or cancel the purchase process altogether without any consequences.

• After providing all the required information, Users are asked to carefully check the order and can then proceed to checkout.

To submit the order, Users are required to accept these Terms and Conditions and use the respective button or mechanism on www.sicilianfoodshop.com, thereby committing to pay the agreed price.

Sending the order

Sending the order involves the following:

• Sending the order by the User determines the conclusion of the contract and gives rise to the User's obligation to pay the price, taxes and any additional charges and expenses, as specified on the order page.

• In the event that the purchased Product requires an active contribution from the User, such as the provision of information or personal data, specifications or special requests, the forwarding of the order also constitutes the User's obligation to collaborate consequentially.

• Once the order has been submitted, Users will be sent a confirmation of receipt of the order.

All notifications relating to the purchase procedure described above will be sent to the email address provided by the User.

Prices

All prices of the Products published on the Site are in Euros or other foreign currencies and are to be considered inclusive of VAT. Shipping costs are explicitly indicated for each product before purchase and are also to be considered inclusive of VAT. In the event that a Product is offered on the Site at a discounted price, the Site will indicate: the full reference price against which the discount is calculated.

During the purchase process and before placing the order, Users are duly informed of all commissions, taxes and costs (including any shipping costs) that will be charged to them.

Means of payment

The details relating to the accepted payment methods are highlighted during the purchase procedure.

The digital payment system used on Sicilianfoodshop, for efficient management of online payments, is provided by the two best-known companies in terms of reliability and security: PAYPAL and Stripe.

All communications between the customer's browser and the servers are encrypted, using the SSL (Secure Socket Layer) security protocol. In this way all data, in particular the credit card number, are made illegible during all stages of the purchase, to guarantee safe and confidential communication.

In the case of a Mixed Order, (Products present in different warehouses) although the cart is unique, for all purposes, including by law, there are distinct orders grouped by warehouse. The order confirmation of orders containing multiple products will be unique, but will contain as many parts as there are products sold, with separate indication in reference to each of them.

Billing

The User agrees to receive invoices and credits exclusively in electronic format. Purchase invoices will be issued exclusively upon request only for VAT holders, to be sent explicitly during checkout, after entering the requested data in the billing address. For the issuing of the invoice or tax receipt, the information provided by the User at the time of the order will prevail. The tax document will be sent by Bloweb in electronic format. No changes will be possible after the issuance of the tax document (invoice or receipt). The User is required to carefully check the data entered at the time of ordering and registration, because these will be used for accounting records. The user undertakes to keep Bloweb harmless and indemnified from any damage that may arise to the same, including any sanctions, in the event that the data provided by the User through the Site for issuing the invoice is not true.

Retention of title

Until Bloweb receives payment of the full purchase price, the User does not acquire ownership of the Products ordered.

Reservation of rights of use

Until Bloweb receives payment of the full purchase price, the User does not acquire the rights to use the Products ordered.

Delivery

You can view the shipping costs on the cart page after adding the products you want to purchase and entering your address.

Shipping is subject to charges and, unless otherwise specified, is the responsibility of the User. The amount of delivery costs is calculated based on the cart total. For shipments outside the national territory it is possible to verify them after adding the complete address in the phase just before entering the payment data.

The products purchased on the Site will be delivered to the address indicated by the User during the purchase procedure. The products are expected to leave the manufacturer's warehouse within a maximum of 24 hours from the date of purchase and will reach the User's home within 48/72 hours. Order processing times are provided purely as an indication, do not represent in any case a contractual obligation, and could be extended depending on the number of requests. In the event of the User's absence at the time of delivery, a notice will be left and the User must personally contact the courier as soon as possible to agree on the delivery methods. No responsibility can be attributed to Bloweb. in case of delay in processing the order or in delivering what was ordered (art. 1510 CC).

Receipt of dry goods

Upon delivery of the goods by the courier, the User is required to check:

1. the number of packages delivered corresponds to what is indicated on the transport document

2. the packaging is intact, not damaged, wet or otherwise altered, including the closing materials.

Any damage or mismatch in the number of packages or indications must be immediately reported to the courier carrying out the delivery, adding the words "withdrawal subject to lack and/or damage to a number of packages" on the appropriate accompanying document and confirmed , within seven calendar days via email to This email address is being protected from spambots. You need JavaScript enabled to view it. or via a dedicated web page within the website. Even if the packaging is intact, the goods must be checked within seven calendar days of receipt.

Receipt of perishable products

In the transport sector, perishable food products are a category of goods subject to restrictions or cases of exclusion depending on the type of service and/or destination, especially for destinations with customs.

All couriers say they do not transport perishable food products (with low shelf life, no added preservatives). However, they are accepted with exclusion of liability, if the goods deteriorate due to delays in delivery.

Below is an indicative list:

• Fresh products with a shelf life of less than 5 days
• Fresh meats;
• Fresh fish
• Fresh shellfish
• Fresh dairy products such as: pasteurized milk, cheeses (crescenza, spreadable, robiola, mozzarella, etc), yogurt,
• Egg products (yolk, albumen and mixed liquids) from the refrigerated counter
• Packaged fresh vegetable products (salads, vegetable soups, portioned fruit, juices, smoothies, etc)
• Sliced delicatessen products
• Pastry products with cream and/or cream-based fillings and fresh pastry preparations
• Frozen and quick-frozen.

Based on these indications, we can ship fresh or frozen goods only in special isothermal boxes which guarantee long-term protection, in any case not exceeding 48 hours.

The responsibility for any deterioration of the fresh or frozen goods due to the delay of the courier cannot be attributed to Bloweb.

By accepting this document the customer is aware that neither the courier nor Bloweb can be held responsible for delays that may cause deterioration of the products and accepts responsibility unconditionally.

Any report beyond the aforementioned deadlines and/or through different means than those indicated above will not be taken into consideration. For each declaration, the User assumes full responsibility for what is declared.

Once the courier document has been signed, the User will not be able to make any objection regarding the external characteristics of what was delivered and the number of packages received.

Delivery failure

The Manufacturer or Bloweb are not liable in any way for any delivery errors resulting from inaccuracies or omissions committed by the User in completing the purchase order, nor for any damage or delays occurring after delivery to the courier if the latter is been commissioned by the User.

The user is required to report any particular characteristics relating to the place of delivery of the Product and/or its location, by inserting a note on the order, in the appropriate space made available to him at the end of the purchase process and before sending of the order. In the event that he does not provide such information or provides incorrect information, the User will be responsible for any additional costs that Bloweb must bear to complete the delivery of the Product.

Purchase of alcoholic and super alcoholic products

Products such as wines, liqueurs, bitters, beer and all those that are part of the alcoholic and spirit categories are intended for sale exclusively to an adult public over the age of 18.

Provision of services

The purchased service will be performed or made available within the times indicated on sicilianfoodshop.com or according to the methods communicated before placing the order.

Right of withdrawal

Pursuant to art. 59 Legislative Decree 21/2014 the right of withdrawal is excluded in the following cases:

• - order of Products made to measure or clearly personalized;

• - order of Products that risk deteriorating or expiring rapidly;

• - order of sealed Products that are not suitable for return for hygienic or health protection reasons or which have been opened after delivery.

With reference to the cases of exclusion of withdrawal listed above, the Customer, in particular, is informed and accepts that the Products that "risk deteriorating or expiring rapidly" include all food products (including wines, spirits and drinks), as the characteristics and qualities of these types of products are subject to alteration also as a result of inappropriate storage.

Therefore, for hygienic and customer protection reasons, the right of withdrawal is not applicable for food products (including wines, spirits and drinks), but is applicable only for products purchased on the site which can be returned to the respective suppliers and returned. on the market without dangers to the health of consumers (such as books, gadgets, kitchen utensils, etc.).

Privacy policy

Information on the processing of Personal Data is contained in the privacy policy of www.sicilianfoodshop.com

Variations

The conditions contained in the site may be modified without notice and will be valid from the date of publication on the website www.sicilianfoodshop.com

Customer service

For any clarification, contact our customer service at the email address This email address is being protected from spambots. You need JavaScript enabled to view it.

Safeguard clause

Should any of the provisions of these Terms be or become void or ineffective under applicable law, the nullity or ineffectiveness of such provision does not cause ineffectiveness of the remaining provisions, which therefore remain valid and effective.

Applicable law

These “Terms and Conditions of Sale” are governed by Italian law.

Jurisdiction

The exclusive jurisdiction to hear any dispute arising from or in connection with the Terms and Conditions lies with the judge of the place where Bloweb is established, as indicated in the relevant section of this document.

Online dispute resolution for Consumer Users

The Consumer User resident in Europe must be aware of the fact that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the Consumer User to resolve non-judicial disputes relating to and/or deriving from contracts for the sale of goods and supply of services stipulated online. Consequently, the Consumer User can use this platform to resolve any dispute arising from the contract stipulated online. The platform is available at the following address: https://ec.europa.eu/consumers/odr/.