Premise:

HoReCa line frozen products necessarily need to travel at temperatures below zero.

The safe system for transporting frozen foods is based on trucks refrigerated at -21°.

This type of transport for frozen products is dedicated only to the HoReCa sector.

For logistical needs, the minimum order on this site for a shipment of frozen products is one pallet, which can vary from 300 to 800 kg and more based on the volume of products ordered.

To help you save on shipping we provide a FREE additional service that allows you to combine small product orders from our suppliers onto a single pallet for a single shipment.

The costs for shipping a frozen pallet are fixed and may vary slightly from area to area. The maximum height of a pallet, regardless of the weight which can reach up to 1200 kg, must not exceed 220 cm.

For greater clarity, once you have logged in with your professional account we recommend that you start adding products to your cart from our HoReCa suppliers. As soon as you reach the minimum order amount per pallet, the shipping system appears and shows you the cost for your delivery area. , you can continue to add products to your cart within the maximum limit allowed.

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Right of withdrawal:

Pursuant to art. 59 Legislative Decree 21/2014 the right of withdrawal is excluded in the following cases:

  • - order of Products made to measure or clearly personalized;

  • - order of Products that risk deteriorating or expiring rapidly;

  • - order of sealed Products that are not suitable for return for hygienic or health protection reasons or which have been opened after delivery.

With reference to the cases of exclusion of withdrawal listed above, the Customer, in particular, is informed and accepts that the Products that "risk deteriorating or expiring rapidly" include all food products (including wines, spirits and drinks), as the characteristics and qualities of these types of products are subject to alteration also as a result of inappropriate storage.

Therefore, for hygienic and customer protection reasons, the right of withdrawal is not applicable for food products (including wines, spirits and drinks), but is applicable only for products purchased on the site which can be returned to the respective suppliers and returned. on the market without dangers to the health of consumers (such as books, gadgets, kitchen utensils, etc.).

For any doubts or questions do not hesitate to contact us at Tel:+390918433071.